Nice cafe, good quality chocolate in shop downstairs, but service leaves a lot to be desired
Lovely cafe. Friendly and accommodating staff. Nice food, plenty more beyond just chocolate. :-) The children enjoyed themselves too.
I visited here during my return to the UK over Christmas, and I have to express my dissatisfaction at the drop in quality over recent years.Although the high quality of the chocolate remains the same, everything else has changed, in particular the attitude of the staff; as we walked in two of the staff are sat at a service desk on the shop floor eating food, not a snack, a full plate of food, whilst browsing on their phones. They did not greet us.As we inquire upstairs, we are told it is full and that is where the conversation abruptly ended. No estimation as to how long a wait it might be or suggestion of alternatives, no remorse or empathy.On our trudge downstairs we thought wed browse the remaining stock. I do concede it would have been a very busy periods for a chocolate cafe but the shelves were as bare as Mother Hubbards cupboard. The two staff members remained eating and casually browsing on their smartphones. We did remark on this and asked if there was any more stock but were met with yeah, its been really busy. And again a potential conversation and customer relations building opportunity ended as abruptly as the last.After this we admitted defeat and left, battered into submission by the abject failure of service.None of which helped by the smell of what Id assume to be milk that has turned.I was an absolutely huge fan of the chocolate cafe, going as far as to have my favorite bars sent overseas, but this experience has left such an impact I felt it important to share.Id hope this changes soon and We can go back to enjoying the chocolate as much as we should.
Great cafe food for all tastes. A good chocolate selection of chocolate drinks and food. Good for all the family as child friendly
Super! The Chocolate Cafe has everything; delicious chocolate, great service, chocolate, nice drinks... Chocolate... Did I mention the chocolate is great and in almost everything? It's not the cheapest place on earth, but then it's really nice and well run, with a lot of thought put into the food, so it's not going to be...
The Chocolate Cafe is a UK Cafe based in Bury, North West England. The Chocolate Cafe is located at 2 Bolton St, Ramsbottom, Bury BL0 9HX, UK.
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