18 weeks our daughter has warn her 60.00 school shoes. The side of her shoe was coming away from the sole and under the shoe was all cracking. We live 2minutes a walk away from her school and she doesn't were them outer school.I returned them to the store this morning and was told by a member of the staff that the time length was adequate and should be looking to buy new ones,she started to glue down the sides of the shoe while stood at the till ,my husband stepped in explaining we weren't happy ,she then said ok then I'LL send them of to be assessed and that'll be 2weeks wait for you!!!!!,my daughter was in tears with the way she spoke to us and I was so shocked that a company so big would employ such a very rude member of staff.We will now take our custom elsewhere .
We are here on holiday and I have been looking for shoes for a while. I have very wide feet and shoe shopping is usually a nightmare. The customer service in this shop is amazing. The lady who served me went out of her way to find me a pair of well fitting and attractive shoes. I was very impressed with this shop and would definitely visit again if in the area.
Best shoe shop great service
We were very positive about the service we received in this store. We have received such service in no other shoe shops. This company specializes so much in the needs of its customers that you have the certainty that you will get the perfect shoes
Absolutely fantastic service, the staff are very knowledgable and build such a great relationship with my children on each visit.
David Spruce Family Footwear Specialists is a UK Shoe Store based in Bury, North West England. David Spruce Family Footwear Specialists is located at 7 Union Arcade Mill Gate Shopping Centre, Bury BL9 0QF, UK.
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