Very good service.
I visited the shop on Tuesday 16th when in Bury for business meeting. I'd popped in to the arcade to head to Boots Opticians and saw the shop. I ended up buying a pair of Dr Marten shoes that I am very happy with. The staff were great, even after an initial gripe about service on my part. My fault, I'd not realised the staff had asked me if I wanted help, and I missed this and ignored them. I then complained only for the staff to help, be patient and explain what had happened. Great shop and service, and at the end was asked if all was okay by the manager/owner who was genuinely concerned.
Amazing customer service from all staff members and great choice of shoes & essentials for back to school and all year round x
Do the right thing by your customers Purchased some sandals and wanted to exchange them as they weren't suitable, nothing wrong with them.Unfortunately I had gone over your exchange policy by a couple of days, due to holidays etc. The guy in the shop was very apologetic but stuck rigidly to your exchange policy. Purchased 27/06/18 returned 27/07/18. Your policy has lost you a fare amount of business and best of all the item was only 30Trade well.
Picked up some shoes on Monday and chatted with the manager.. I mentioned I was really happy with how the staff had helped me by offering to order my desired shoe when it wasn't in stock and even offered me the same shoe in a different colour to try to give me peace of mind before ordering...He thanked me for my feedback and mentioned his staff regularly receive verbal positive feedback in store but the only reviews on here had been negative... LET ME TELL YOU THESE GUYS ARE DOING A DECENT JOB, ina world being dominated by 'multiple retailers' I've been a regular customer for a long time and will continue to be so
Shoe HQ is a UK Shoe Store based in Bury, North West England. Shoe HQ is located at Mill Gate Shopping Centre, Union Street, Bury BL9 0NY, UK.
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